Something Special Gift Baskets

• What Payment Options do you have available?
• Can I Place an order by phone?
• Can we email you with questions?
• Will my order and charge card information be safe and secure?
• How and when will my order be shipped?
• What can I expect my shipping charges to be?
• Do you charge sales tax?
• How do you handle shipping of chocolates and other meltable items during warmer weather months?
• Will the basket I order look the same as the picture?
• Will you add an enclosure tag to my gift to include my personal message?
• How much notice do you need during peak holiday seasons?

If none of these FAQ's answered your particular question, then please email us with your question. We will see that it is answered ASAP.

What payment options do you have available?
We accept MasterCard, Visa, American Express, and Discover Card. Orders are processed upon receipt of credit card approval.

Can I place an order by phone?
Yes, you may reach Something Special Gift Baskets by phone at (317) - 294-3515.

Can we email you with questions?
We are happy to answer any questions you may have. Please feel free to Contact Us Today.

Will my order and charge card information be safe and secure?
All information gathered by Something Special Gift Baskets through your order is kept confidential and will not be distributed to any individual or company. The information will be used only to make sure that your order gets delivered to you or your recipient as quickly as possible.
Payments are made through Paypal. Paypal offers extremely reliable and secure transactions. This is done by using secure servers and a powerful encryption process to ensure the customer has 100% privacy of their information. Though we are not PayPal, we do use their service as a payment option. Their privacy policy applies as much to you as it does to us. Please read and view their privacy policy to have an understanding of their service and their responsibilities. This also applies to their User Agreement section.
Paypal Privacy Policy
Paypal User Agreement Policy
Please read the Paypal FDIC Pass-Through Insurance

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How and when will my order be shipped?
Your purchase will be shipped via USPS. We cannot ship to P.O. Boxes.

Most orders will arrive within 3-6 business days unless you request otherwise. Orders received by 10:00 a.m. CST will usually be shipped the same day. We make every effort to ship all orders within 48 hours from date of order. If we find that shipping your order is not possible within 48 hours, we will contact you immediately.

Any order placed online over a weekend or on holidays will be processed on the next business day.

Shipping delays may occur during holiday seasons. Multiple orders may require more time depending on the size of the order. We will contact you by email or phone concerning any shipping delays.

Delivery is not available on Sunday's and National holidays.

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What can I expect my shipping charges to be?
Shipping charges will be calculated during your ordering process. We do not ship outside of North America.

If a package is sent to a wrong address due to customer's shipping information error, you will receive an additional charge to reship or redeliver.

Do you charge sales tax?
Sales tax is calculated at a rate per Indiana sales tax law and already included in the price of the gift basket.

How do you handle shipping of chocolates and other meltable items during warmer weather months?
In warmer months, some gift baskets with chocolates will be replaced with equal quality products that will withstand the heat in shipping across country.

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Will the basket I order look the same as the picture?
We take great pride in creating our gift basket designs with the finest and most current products and enhancements available. Therefore, our container, enhancement and gourmet products may change. We make every effort to update our website often; however, an item may be discontinued or out of stock due to supplier back orders.

We reserve the right to substitute products of equal or greater value when necessary and similar in nature in any of our gift baskets without compromising the overall design, theme, color, or quality of the gift basket.

All gift baskets on our website our photographed unwrapped to provide you with the highest visual accuracy of the contents of each basket. Prior to shipping or delivery, proper wrapping and packaging will be used. All gift baskets will be gift wrapped to provide stationary shipment. We want your gift basket to arrive at its destination in beautiful condition.

Will you add an enclosure tag to my gift to include my personal message?
During the ordering process you will see a "Special Instructions" Box. If you would like for us to include an enclosure card with a short message, please put your message in this box. If you would like a blank card to write your own message, please specify this in that same instructions box.

How much notice do you need during peak holiday season?
We make every effort to be prepared for the high volume experienced during the holidays. Most orders during busy holidays will be completed and processed in 1 to 3 days. The further out that you can place your order, the better.

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